THE GUIDELINES

Glossary

To facilitate the discussions within the CLEF project, a glossary has been drafted.
 CLEF glossary

Guidelines

The results of each forum meetings are summarised and transferred into guidelines, which are directed at consumer organisations.

At the end of the project, all the guidelines will be compiled into a single document.

Final guidelines

These guidelines are the outcome of the CLEF project. They consist of:
- General guidelines on consumer redress;
- Checklists for consumer organisations' strategy on collective redress;
- Specific guidelines for collective actions in competition, unfair commercial practices, contract law and tort law, and financial services

 Guidelines for Consumer Organisations on Enforcement and Collective Redress

First Forum Guidelines

 General considerations for consumer organisations' involvement in consumer redress

Second Forum Guidelines

 Background paper - competition and unfair commercial practices
 Guidelines for consumer organisations engaging in competition and unfair commercial practices cases

Third Forum Guidelines

 Guidelines on product safety, tort law and contract law

Fourth Forum Guidelines

 Guidelines for consumers' organisation on financial services